Policies & Important Information

Booking Policies

As a general rule, sessions must be booked at least 2 days in advance. Emergency sessions are available on a case-by-case basis and will be priced accordingly.
New client paperwork needs to be completed before the first session. Links can be found in your booking confirmation email. If you need the links again, please contact me.
Client Paperwork will be reviewed on an annual basis.
Clients who go twelve or more months between sessions will be considered new clients and will need to complete the paperwork again.
My goal is to be as generous as possible with my time and provide grade and understanding to my clients. However, cancellation and no show policies are as follows:
CANCELLATION POLICY: Sessions can be canceled and rescheduled within the scheduling software up to 1 day before the session. If sessions need to be canceled less than 1 day prior please contact me as soon as possible. Rescheduling will occur when possible, but I reserve the right to not allow rescheduling for those who abuse the policy.
No Shows: I will hold the session open for ten minutes after the start time. I will attempt to text or reach the client if at all possible. As a general rule, no shows will NOT be refunded.

Sessions are conducted over virtual conferencing (Zoom or other platform).
Sessions generally last between 50-60 minutes.
Sessions are confidential; however, I do need to report when there is an intent to harm oneself or others.
Anything that is outside my scope of practice will be referred. I am not a medical provider and cannot treat or diagnose any medical condition.

It is important to take time for yourself after each session. A care sheet is linked to in your booking confirmation. Allow yourself to grieve and experience the emotions that may arise as you navigate your unique grief journey.
You may find yourself supported by a gentle movement practice such as walks, yoga, or stretching. I can help you explore these opportunities if you wish.
Your relationship with your pet was unique. Don’t let anyone tell you how it “should” be because the grief journey unfolds for each of us.

Some links on this site are affiliate links and we will receive a small commission when you purchase through them. This will not affect the price you pay. These links will be tagged with (affiliate link) so you are aware of them and can use alternate means to find and purchase the product should you wish to do so.
Pet Grief Pathfinder is a certified grief specialist and is not a medical provider. Pet Grief Pathfinder cannot treat, diagnose, or prescribe for any recognized medical conditions and will refer clients to professionals as necessary. If you, or someone you care about, is having a mental health crisis, in the US you can call 988 to find out about local support in your area or in the case of medical emergency can dial 911.